Policies

Shipping, Returns & Warranty

We’re committed to supporting your comfort and confidence with every ergonomic purchase.

Shipping Policy

Orders are processed within 1–3 business days.
Shipping times and costs are calculated at checkout based on your location and chosen shipping speed.
A tracking link will be emailed to you immediately after your order dispatches.
If your package arrives visibly damaged, document the damage with photos and contact our support team within 48 hours of delivery.

We offer a 7-day return window exclusively for manufacturing defects.
You must report the defect within 7 calendar days from the date of delivery.
The product must be in its original packaging and include all original components, manuals, and accessories.
If a manufacturing defect is confirmed, we will issue a full refund or send a replacement at no extra cost to you.

All core ergonomic products include a one-year limited warranty from the date of delivery.
Free repair or replacement is available for structural parts, mechanisms, or electronic components that fail under normal, intended use.
This warranty does not cover normal wear and tear, accidental damage, or damage caused by improper modification.
For warranty claims filed after the initial 7-day window, all inbound and outbound shipping charges are the customer’s responsibility.

Email our support team with your original order number and proof of purchase.
Attach clear photos or a short video demonstrating the defect or component failure.
Our team will review your claim within 2–3 business days and provide a Return Merchandise Authorization (RMA) number.
Pack the item securely, write the RMA clearly on the outside of the box, and ship it using a trackable service.